As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI hope everyone had a wonderful Holiday Season and getting ready for a prosperous and profitable New Year! The question you need to ask yourself is do you have a strategy for the New Year? This is what I have observed are examples of strategies in the business world. Fast food chains across the country, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently conducted a training session for a medical facility call center regarding “How to Make The Phone Experience Magical!” After my training, many of the participants shared with me that other businesses and organizations need to experience my workshop. I was delighted that they enjoyed my program and to hear their comments. We all […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you prefer to shop at local small business verses a shopping mall? In a recent study by credit card giant Mastercard Inc., who tracks purchase patterns, consumers seem to be shopping closer to home. The study also found that spending growth at mom and pop businesses has outpaced that of the big chains in […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDid you know that customer emotions influence over half of your Customer Experience? However, just knowing customers are emotional doesn’t help your business. You need to know how to use this information to improve your business outcome and experience. How your customers feel about their experience is the most important factor to your Customer Experience […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat is a competitive advantage? A competitive advantage is when your business is viewed by your customers as providing a higher value than the product or service of your competitors. Certainly, having a unique product or service is one way, but can and will often be easily duplicated by a competitor. However, to create loyalty, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you and your staff have an obsession for customers? Constantly thinking of how your customers perceive their experience as well as having employees obsessed in making sure their experience is memorable is an important link in making the customer experience magical in any business or organization. The sensations that create a magical customer experience […]
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