As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all know that Santa Claus has a difficult job, especially this time of the year. We expect Santa to do the impossible, giving people (children) exactly what they want. Ho, Ho. Ho….Everyone loves Santa. However, what we don’t realize is that Santa is actually running a business. There are workers (elves) to hire and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Does your customer experience and customer engagement build customer loyalty to drive more revenue in your business? For many years, business owners and marketers have been experimenting with methods to drive customer loyalty. From redeeming tokens and stamps to collecting box tops and punch cards, loyalty programs were (and still can be) a way […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail I have been speaking with customers, neighbors and even family members who tell me they feel like they are being taken advantage of and getting ripped off. First it started with Covid, then inflation and now many customers think it has turned into pure greed. Prices are outrageous. Does this sound familiar? I go […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMost customers are aware of how much your business charges compared to your competitors. Are your customers an incentive away from going elsewhere? If they are, you have nothing and you have no customer loyalty. There is always someone who can provide something a little crappier and sell it a little cheaper. However, I am […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my coaching clients as well as participants in my leadership workshops will ask me for advice on how to deal with chronic complainers. I am sure all us know someone or have had to deal with staff or coworkers who just love to complain. But what do you do about people who complain […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany times during my strategy coaching calls with my clients we talk about the challenges that they are having with employee turnover. During our discussions, I am finding that there is a disconnect as to why they think their employees are leaving. Many of my clients and managers in general have preconceived notions about employee […]
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