As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailToday, it appears that it’s all too easy to deliver a poor customer experience. If you don’t have the right training and you don’t understand want your customers’ really want, you’ll find it difficult to keep your customers coming back for more. We have all experienced slow response times, a lack of caring, and low […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am sure by now, many of you have heard the phrase “Quiet Quitting”. It has become the latest buzz word in the workforce and of course on social media too. But with all the discussion and new awareness of this terminology, the real issue boils down to a lack of employee engagement. Let me […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailRecently, I was a working with a client helping them create a new purpose statement. Something every business should think about and what I enjoy helping them with. During the process, we discuss many statement examples which posed some great questions. Most important, how to connect every job role, including support roles that operate behind […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe are certainly going through some challenging times. Customers have less money to spend, budgets are tight, and many businesses are cutting back on their marketing. I see small businesses around me making some really hard decisions. However, not always the best ones for their business and customers. Especially when it comes to delivering a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail I recently ran across a new trend popping up in social media. It’s called “quiet quitting”. What is it you might ask? It simple refers to the act of taking your job seriously but not too seriously. Workplace studies are showing a surge in professionals, particularly young professionals, who feel disengaged from jobs that […]
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