As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen you have a new hire join your business or team, how well do you get this person off to a great start? Are you prepared? Do you have a plan or do you just wing their arrival and hope for the best? I read in a recent article that 1 in 3 workers would […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhenever you interact with a customer, client, employee, or team member, you should always ask yourself, “What can I do to make this person be glad that we met?” This will most certainly help you to build rapport and better relationships with your customers and people. “At the end of […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDid you know that research by the American Management Association indicates that the average satisfied customer only tells three other people about their satisfactory experience. That is not bad, but wouldn’t you want them to tell more people? Getting that person from telling three to telling a lot more requires just a little effort on […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you ever look at your business or workplace from the eyes of your customers? Each year, I perform dozens of customer experience evaluations for my clients in all types of businesses, schools, tourist communities, down town main streets, medical facilities, banks, airports, government agencies and manufacturing plants, with the objective pretending to be a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs a customer, do like to be nickel and dimed? Most don’t! Have you ever been charged extra because you substituted something on the menu in a restaurant? We all have at one time. In fact, I was just at a local restaurant celebrating a special occasion with family when it happened to me. We […]
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