As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Keeping your customers satisfied, happy and coming back are the keys to growing your business and generating more revenue. When your customers are satisfied, they are likely to return more often, tell others and help you bring in more prospects to increase sales. However, keeping your customers happy is easier said than done, as even […]
Read MoreWe continue to learn in Part 2, Leadership Secrets From Santa Claus and how we can use some of his philosophy and strategies to make our own business, organization or team better. “The Leadership Secrets of Santa Claus”, from the Walk The Talk Company book is filled with Santa’s life lessons and leadership secrets as […]
Read MoreWe all know that Santa Claus has a difficult job, especially this time of the year. We expect Santa to do the impossible, giving people (children) exactly what they want. Ho, Ho. Ho….Everyone loves Santa. However, what we don’t realize is that Santa is actually running a business. There are workers (elves) to hire and […]
Read MoreDoes your customer experience and customer engagement build customer loyalty to drive more revenue in your business? For many years, business owners and marketers have been experimenting with methods to drive customer loyalty. From redeeming tokens and stamps to collecting box tops and punch cards, loyalty programs were (and still can be) a way to […]
Read MoreI have been speaking with customers, neighbors and even family members who tell me they feel like they are being taken advantage of and getting ripped off. First it started with Covid, then inflation and now many customers think it has turned into pure greed. Prices are outrageous. Does this sound familiar? I go […]
Read MoreMost customers are aware of how much your business charges compared to your competitors. Are your customers an incentive away from going elsewhere? If they are, you have nothing and you have no customer loyalty. There is always someone who can provide something a little crappier and sell it a little cheaper. However, I am […]
Read MoreMany of my coaching clients as well as participants in my leadership workshops will ask me for advice on how to deal with chronic complainers. I am sure all us know someone or have had to deal with staff or coworkers who just love to complain. But what do you do about people who complain […]
Read MoreMany times during my strategy coaching calls with my clients we talk about the challenges that they are having with employee turnover. During our discussions, I am finding that there is a disconnect as to why they think their employees are leaving. Many of my clients and managers in general have preconceived notions about employee […]
Read MoreAs many of you know, I am passionate about helping businesses create a unique, memorable and Disney-like customer experience. But for the Disney company it also takes a happy crew to produce a happy show. Therefore, the employee experience is just, if not, more important than your customer experience. So how do you define your […]
Read MoreAre you struggling with employee turnover? We know that finding good candidates has been a challenge for many businesses and organizations like yours. It certainly doesn’t help when your existing employees are leaving, including some of your best players. Not only is it a challenge to replace employees but also a major cost as well. […]
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