As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Let’s face it. The world has evolved and changed over the last several years, but even more significantly over the last two years, largely due to the pandemic and the huge shift it brought to the employee and customer experience. The choices your business made in 2022, specifically around your customer experience, will impact and […]
Read MoreMany of my clients ask me for advice and suggestions on how to build customer and employee loyalty. I am glad to help them because today it is more important than ever for small businesses who want to stand out against their competitors. There is so much access to information and your customers and employees […]
Read MoreWhat can you do to cause your customers, clients, members, patients or guests to want to continue to do business with you? What can you do that sticks out in their minds and makes them want to come back to see you, refer others and give you their business? Just as first impressions are memorable, […]
Read MoreWhile working with my coaching clients and delivering training to their front line staff, I usually ask them this question. “Do you value your customers”? Of course they say they do. I mean who wouldn’t say that? Especially if their boss is around. However, when dealing with customers you usually have two choices. You can […]
Read MoreToday, it appears that it’s all too easy to deliver a poor customer experience. If you don’t have the right training and you don’t understand want your customers’ really want, you’ll find it difficult to keep your customers coming back for more. We have all experienced slow response times, a lack of caring, and low […]
Read MoreI am sure by now, many of you have heard the phrase “Quiet Quitting”. It has become the latest buzz word in the workforce and of course on social media too. But with all the discussion and new awareness of this terminology, the real issue boils down to a lack of employee engagement. Let me […]
Read MoreRecently, I was a working with a client helping them create a new purpose statement. Something every business should think about and what I enjoy helping them with. During the process, we discuss many statement examples which posed some great questions. Most important, how to connect every job role, including support roles that operate behind […]
Read MoreWe are certainly going through some challenging times. Customers have less money to spend, budgets are tight, and many businesses are cutting back on their marketing. I see small businesses around me making some really hard decisions. However, not always the best ones for their business and customers. Especially when it comes to delivering a […]
Read MoreI recently ran across a new trend popping up in social media. It’s called “quiet quitting”. What is it you might ask? It simple refers to the act of taking your job seriously but not too seriously. Workplace studies are showing a surge in professionals, particularly young professionals, who feel disengaged from jobs that have […]
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