As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone. Anyone managing or supervising others, no matter […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailIt is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailOur name is the most important thing we own. Knowing someones name can automatically create a personal connection. However, I am noticing more and more businesses are doing away with employee name tags and replacing them with credit card like badges hanging from a lanyard. How can someone, fellow employee or customer make a personal […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMurphy’s Law will remind us that if something possibly can go wrong it will. It is no different with businesses and organizations. Sometimes things go wrong in our businesses that are in our control and sometimes out of our control. While managing hotels at Disney, I realized that the sure volume of hosting thousands of […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailEvery workplace and business situation is different and unique, but many small businesses often have challenges with hiring family members in their businesses. I am often asked by my small business coaching clients to provide some help when dealing with issues regarding hiring family members to work in their business. Think about it. There are […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailYou probably heard the saying; “You only get one chance to make a lasting impression.” Most people and businesses realize the importance of how first and last impressions can affect the customer experience. Every time a customer has any contact with any aspect of your people or business, the customer forms an opinion. These opinions, […]
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