As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs many of you know, I am passionate about helping businesses create a unique, memorable and Disney-like customer experience. But for the Disney company it also takes a happy crew to produce a happy show. Therefore, the employee experience is just, if not, more important than your customer experience. So how do you define your […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you struggling with employee turnover? We know that finding good candidates has been a challenge for many businesses and organizations like yours. It certainly doesn’t help when your existing employees are leaving, including some of your best players. Not only is it a challenge to replace employees but also a major cost as well. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailLet’s face it. The world has evolved and changed over the last several years, but even more significantly over the last two years, largely due to the pandemic and the huge shift it brought to the employee and customer experience. The choices your business made in 2022, specifically around your customer experience, will impact and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my clients ask me for advice and suggestions on how to build customer and employee loyalty. I am glad to help them because today it is more important than ever for small businesses who want to stand out against their competitors. There is so much access to information and your customers and employees […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat can you do to cause your customers, clients, members, patients or guests to want to continue to do business with you? What can you do that sticks out in their minds and makes them want to come back to see you, refer others and give you their business? Just as first impressions are memorable, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhile working with my coaching clients and delivering training to their front line staff, I usually ask them this question. “Do you value your customers”? Of course they say they do. I mean who wouldn’t say that? Especially if their boss is around. However, when dealing with customers you usually have two choices. You can […]
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