John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Your People And Good Systems Create Magical Experiences

Posted July 15, 2020 by & file under Uncategorized. | 0 Comment

Today’s customers not only demand the best from your products and services, they also demand the best from your people and systems. Customers crave an experience more personalized, human and efficient. 

Providing a Magical Customer Experience, across all touch points, becomes the standard of which your customers will judge you and your business.  It starts from the moment your customer pre-purchases to after the transaction experience. This isn’t just a nice thing to do. It becomes essential to maintaining success and staying one step ahead of your competition. We all have experienced it first hand.

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Create a Better Customer Experience After the Pandemic

Posted July 8, 2020 by & file under Uncategorized. | 0 Comment

With hope that our business economy will reopen in the coming months, it’s time to start thinking about your business in a post-pandemic environment. How will the world change? How will your industry be different? How will your business be different? How will your customers shop, buy and visit? How will you and your business adapt to some of the new circumstances that we all may be facing?

The sheer volume of unknowns can feel overwhelming, making it difficult to even know where to begin planning your next move. With so much uncertainty, an ideal starting point is your customer. Your customer is at the center of any business, and the COVID-19 shut down is a perfect time to re-imagine the ways you serve and delight your customers.

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How to Create Magic Behind the Mask

Posted June 25, 2020 by & file under Uncategorized. | 0 Comment

We all know that some cities and state officials are requiring face coverings when visiting businesses. However, some are not. Either way, you may be requiring face coverings for your employees and maybe even your customers. Why? To hopefully assure the health and safety of as many people as possible.

To many businesses, mask or no mask policy has presented several challenges to you, whether you’re open right now or you’re planning on reopening soon:

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Ten Customer Experience Tips To Implement During The Pandemic

Posted June 18, 2020 by & file under Uncategorized. | 0 Comment

I hope all of you are well and doing your best to remain positive. The good news is that businesses around the country are beginning to slowly open and return. During these challenging times, customers are thinking differently. The virus is going to force all of us to rethink the way we run our businesses, shop, dine and purchase goods or services in our society, and our lives.

Today, every single customer is even more important than ever before. It will be a while before we return to full capacity with lots of customers visiting our businesses. However, if you keep your customer at the center of everything you do, even in the midst of such a crisis, you will be setting the foundation for a successful business whenever we return to normal.

Here are ten tips and strategies that every business should implement, in their customer experience during the pandemic, to build and maintain customer loyalty today.

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Is Your Business Adapting Now and Planning For The Future?

Posted June 1, 2020 by & file under Uncategorized. | 0 Comment

I have been extremely busy lately delivering virtual training workshops and coaching calls with many of my clients, helping them to shift their operations and customer experience to accommodate the unknown in these challenging times.

Businesses across the globe, like yours, are fighting for survival during the current COVID-19 crisis. In virtually every industry, the businesses that survive will have to change the way that they operate and interact with customers. For many businesses, like my clients, success will require support to learn how to pivot their business models and customer experience to better suit the changing times.

Short-term strategies should address what your customers want and need right now and position your business and train your staff to meet those needs. Although many industries are different, there are still similar trends that appear to be emerging across the board.

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Customer Retention Is Magical!

Posted May 26, 2020 by & file under Uncategorized. | 0 Comment

I know you, like other businesses have a customer base that you have worked very hard to attract and retain through a combination of marketing, social media and brand strategies. You have invested a lot of time and effort (and probably money) to gain your customers’ trust, so it makes sense that you want to keep them. That’s where a strong focus on creating a “Magical Customer Experience” to build customer loyalty and retention comes in handy.

To improve customer retention, you have to look at your entire customer experience. Your customer experience is everything the customer thinks and feels when they first come in contact with your business or staff. If you create a seamless unique experience that makes customers happy every step the way, you’ll have a much better chance at retaining them. However, if your business falls short of customer expectations, you risk losing those customers for good.

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Whistle While You Work From Home

Posted May 1, 2020 by & file under Uncategorized. | 0 Comment

YOUR “MAGIC MINUTE”! ‘Whistle While You Work’ From Home!   Many of you, and your team, like myself, are stuck at home during these challenging times. Right now that has become a realty.  One of the most important aspects in the workplace, that is a must, if you want to create a “Magical Customer Experience” […]

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What Not To Do In Your Business During Challenging Times

Posted April 24, 2020 by & file under Uncategorized. | 0 Comment

If you are like me, I review articles and hear from professionals, on what we should do in our business during these challenging Covid-19 times. I have also been asked to share customer experience and team culture advice, tips and strategies on TV Networks, radio, webinars, zoom meetings and podcasts as well. Hopefully providing some […]

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Making Magic After The Sale!

Posted April 17, 2020 by & file under Uncategorized. | 0 Comment

Have you ever purchased something from a business and after the sale was completed, you wondered if that business sincerely cared or appreciated your patronage? Have you ever had that empty feeling, after the sale, that made that purchase just ordinary and nothing special? Many businesses forget about the last impressions that a customer may […]

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Make The Customer Experience Magical Even In a Crisis!

Posted April 8, 2020 by & file under Uncategorized. | 0 Comment

“MAGIC MINUTE”! Tips To Create a Magical Customer Experience Even During This Crisis! TIP # 1- First Impressions I hope you are safe, healthy and staying positive.  Many people have reached out to me for advice on what to do during the crisis regarding their business, leadership and dealing with their staff and teams. Unfortunately, […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank