As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
What is the difference between Customer Loyalty and Customer Satisfaction? Well, you could have a 4.5 Star rating which is good, but that means the other .5 that rated you were not happy and they are telling everyone. And those who rated you 4.5 will shop or visit anyplace the next time they go to […]
Read MoreGrowing a business takes more than just getting new customers. It takes keeping the ones you have too! Have you ever wondered how many customers you lose every year? Chances are you haven’t. It’s just not one of those numbers, businesses make a habit of counting. Most businesses are so busy getting new customers in […]
Read MoreWe’ve all heard the saying “People don’t leave companies—they leave managers” over and over and over again. It’s a cliche because it’s mostly true and provides an easy way for me to share with you about how important your managers are to your business’s culture and your employee0 experience. But what I have found is […]
Read MoreFear or staying complacent is not a strategy. Many of my clients are worried about their businesses and how they can continue to grow and be profitable. Challenges like social media, AI, the economy, politics, online sales, more competition and the list can go on. But just because these issues are creating scary market indicators […]
Read MoreAre you struggling with the lack of employee engagement in your business? Do you find that many of your employees or teammates just go through the motions while at work by doing the very least each shift? You may not know this but your staff, teams, leaders and business can inspire people to show up […]
Read MoreAs many of you know, I am a fanatic about customer experience. I truly believe, as many experts do as well, that customer experience is still the next competitive battleground where your business is going to be won or lost. It is the differentiator that will separate your business from your competition. Many people often […]
Read MoreWhen delivering training to my clients and their staff in order to help them create unique, memorable and “magical” customer experiences, I always share the 7-10 Rule. Each business has about seven seconds for their customers to form a good first impression, about the business, staff and experience. The reason first impressions matter is that […]
Read MoreAs a Top 10 Global Thought Leader and Influencer on Customer Loyalty, I was recently interviewed regarding my thoughts on AI and how it might affect customer loyalty for small businesses. Today, we are certainly living in the “digital era.” Technological innovations are exploding with the rise of artificial intelligence (AI). As a professional speaker, […]
Read MoreYour employees are the foundation for a thriving workplace. Under ideal circumstances, your employee brings more than just their time and skills to work – they also contribute their enthusiasm and commitment towards creating and implementing an exceptional customer experience. For employees to feel engaged and do their best work, you must build a workplace […]
Read MoreThe role of a manager has grown beyond overseeing tasks and timelines. However, I believe that businesses investing in their leaders haven’t kept pace. Many managers are struggling with unreasonable demands, lack of resources, impossible workloads, and little input in making company decisions. Today, investing in success starts with investing in your managers. Did You Know: 1. Your managers […]
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