As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you an enthusiastic person? Do you come to work each day bringing your enthusiasm to the workplace, team or most important your customers? Enthusiasm is simply having excitement for or interest in what you are doing. It is just human nature that people respond in kind. If you are enthusiastic about something, it is […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailTechnology and communication have forever altered the speed of business. Though there is no doubt that technology has made us more productive, efficient and easier to reach many of our customers at any time, it has also pushed us further apart from creating a magical customer experience. In my opinion, there has been more focus […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently was helping one of my clients find out why they had an unusual high rate of employee turnover. It took me just a few minutes walking around their business and interacting with their employees to see what was going on in the workplace. Here were my findings and feedback I received from my […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailCompanies like Amazon and FedEx dominate because they make it super easy to do busy with them. When small businesses make it hard for customers to do business with them, those customers will eventually go somewhere else. I am sure you can remember a situation when you’ve had a difficult time doing business with a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI fly many times each month traveling to speak at conferences or presenting training programs to many of my clients across the globe. It amazes me just how inconsistent the airline industry is. Some flights and my experiences are better than others. Not because of the service but because of their people and staff. On […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you making positive intentions a daily habit when speaking with your customers, clients and fellow team members? Interacting with purposeful intent not only benefits others, it also will help you attract and gain more of what you want. This positive intention people-connecting energy is empowering. It builds your confidence, wins customer support, increases power […]
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