As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
When you have a new hire join your business or team, how well do you get this person off to a great start? Are you prepared? Do you have a plan or do you just wing their arrival and hope for the best? I read in a recent article that 1 in 3 workers would […]
Read MoreWhenever you interact with a customer, client, employee, or team member, you should always ask yourself, “What can I do to make this person be glad that we met?” This will most certainly help you to build rapport and better relationships with your customers and people. “At the end of […]
Read MoreDid you know that research by the American Management Association indicates that the average satisfied customer only tells three other people about their satisfactory experience. That is not bad, but wouldn’t you want them to tell more people? Getting that person from telling three to telling a lot more requires just a little effort on […]
Read MoreDo you ever look at your business or workplace from the eyes of your customers? Each year, I perform dozens of customer experience evaluations for my clients in all types of businesses, schools, tourist communities, down town main streets, medical facilities, banks, airports, government agencies and manufacturing plants, with the objective pretending to be a […]
Read MoreAs a customer, do like to be nickel and dimed? Most don’t! Have you ever been charged extra because you substituted something on the menu in a restaurant? We all have at one time. In fact, I was just at a local restaurant celebrating a special occasion with family when it happened to me. We […]
Read MoreHave you ever or have had employees who suffered discontent yet stayed on the job? Instead of leaving for the next challenge, most fall back on ways to be disengaged and actually depart psychologically rather than physically. It shows up in counterproductive activities that range from absenteeism to mediocre performances. How will that type of […]
Read MoreHow many of you were raised on the practice of catching people doing something wrong? How many have carried that habit into our professional careers and workplace? We all would agree that focusing on the negative is not very inspiring. Working with today’s Millennials, who were raised in home environments where parents were much more […]
Read MoreAll businesses utilize or should have marketing campaigns to acquire new customers. However, before you look to launch another marketing program, take a closer look at your existing customers and see how you can thank them to help you grow. Think about it. If someone likes your business, or product, your reaction should not be […]
Read MoreThe result of creating customer loyalty is with our actions. If you or your staff have positive customer focused attitudes and values, your customers will have good feelings and memories about your business. The whole buying, shopping, treatment or service experience provides positive or negative feelings with our customers to determine whether they want to […]
Read MoreHow do you perceive your customer satisfaction? Are your customers happy with doing business with you and the services you provide? Here is an interesting statistic. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. The universal adoption of smartphones and social media, has fundamentally altered […]
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