As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
As many of you know, Hurricane and Tropical Storm Florence effected many lives and businesses all across North and South Carolina. The damaged caused by wind, rain and flooding has been heart breaking and devastating. Living in Charlotte, NC, I was very fortunate and speared the horrific scenes that occurred in others areas around in […]
Read MoreI recently took a moment to grab a cup of coffee and sit down at a well-known local restaurant /coffee shop while waiting to meet a coaching client. It was in the middle of the afternoon, after the busy lunch crowd had cleared and the restaurant was empty. In fact there were only two other […]
Read MoreAs a trainer and coach, my primary focus is on strategic business and team development for helping small businesses and organizations create a Disney-like Culture and Unique Customer Experience. I provide many of my clients a “Fresh Eyes” view of their customer experience and employee culture with a goal in mind to make them better. […]
Read MoreAre your employees happy at work? Is the work that they do meaningful? Is your team engaged at work with coworkers and managers? If you are not sure, I strongly suggest you find out quickly. A recent Gallup poll reported that over 51% of workers are actively searching for new jobs. As we see an […]
Read MoreAre you an enthusiastic person? Do you come to work each day bringing your enthusiasm to the workplace, team or most important your customers? Enthusiasm is simply having excitement for or interest in what you are doing. It is just human nature that people respond in kind. If you are enthusiastic about something, it is […]
Read MoreTechnology and communication have forever altered the speed of business. Though there is no doubt that technology has made us more productive, efficient and easier to reach many of our customers at any time, it has also pushed us further apart from creating a magical customer experience. In my opinion, there has been more focus […]
Read MoreI recently was helping one of my clients find out why they had an unusual high rate of employee turnover. It took me just a few minutes walking around their business and interacting with their employees to see what was going on in the workplace. Here were my findings and feedback I received from my […]
Read MoreCompanies like Amazon and FedEx dominate because they make it super easy to do busy with them. When small businesses make it hard for customers to do business with them, those customers will eventually go somewhere else. I am sure you can remember a situation when you’ve had a difficult time doing business with a […]
Read MoreI fly many times each month traveling to speak at conferences or presenting training programs to many of my clients across the globe. It amazes me just how inconsistent the airline industry is. Some flights and my experiences are better than others. Not because of the service but because of their people and staff. On […]
Read MoreAre you making positive intentions a daily habit when speaking with your customers, clients and fellow team members? Interacting with purposeful intent not only benefits others, it also will help you attract and gain more of what you want. This positive intention people-connecting energy is empowering. It builds your confidence, wins customer support, increases power […]
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